shipping policy

Maison Raphaella ships worldwide from our flagship store in New York City.

Shipping Methods:

We partner with trusted carriers such as FedEx and DHL to ensure your order is delivered safely and promptly. Shipping fees will be calculated at checkout based on your location and selected shipping method.

Processing Time:

All orders are processed within 2-3 business days. During peak seasons, processing times may be slightly extended. You will receive an email confirmation once your order has been shipped, along with tracking information.

International Shipping:

We offer international shipping to most countries. Please note that international orders may be subject to additional customs duties or taxes, which are the responsibility of the customer.

Delivery Times:

Domestic (US): 3-5 business days

International: 7-14 business days, depending on location

If you have any questions about your order, please contact us at hello@raphaella.co or call +1 (347) 896-3619.

Thank you for shopping with Maison Raphaella!